FREQUENTLY ASKED QUESTIONS

1.) Is TheSneakerAuthority.com a retail store?
2.) Are TheSneakerAuthority.com Products Authentic?
3.) Is My Payment to TheSneakerAuthority.com Secure?
4.) Does TheSneakerAuthority.com have a satisfaction guarantee?
5.) Paypal Shopping Cart Services
6.) Money Orders
7.) What Payment Methods does www.TheSneakerAuthority.com accept?
8.) What does it mean of view order status if your order status says update?
9.) Do all orders come with a tracking number when they are shipped?
10.) Order Cancellation
11.) Do you double box the product when its shipped?



1.) IS THE SNEAKER AUTHORITY A RETAIL STORE?
Yes There is, We currently have retail Store in USA. NY

2.) ARE THESNEAKERAUTHORITY.COM PRODUCTS AUTHENTIC?
We only sell authentic shoes/clothing/apparel. No variants and no fakes. TheSneakerAuthority.com has Every product is guaranteed authentic. 

3.) IS MY PAYMENT TO THESNEAKERAUTHORITY.COM SECURE?
All Payment done online through the 100% secured "https" Paypal server. Paypal is an eBay company that is trusted worldwide. TheSneakerAuthority.com will never get your credit card number (Paypal transfers your payment to us) and you never have to worry about your credit card info gets stolen or sold to other party online because Paypal protects the sensitive information on its online secure servers.

4.) DOES THESNEAKERAUTHORITY.COM HAVE A SATISFACTION GUARANTEE?
We have a 100% satisfaction guarantee. If you are not satisfied with your product within 14 days of receipt you can send it back to us for full refund (less shipping fees) 

* All returns and exchanges must be in original new condition with all accessories in new condition. We cannot take back any worn or used products.
* Additional shipping fee will be requested for exchange.

5.) PAYPAL SHOPPING CART SERVICES
TheSneakerAuthority.com uses PayPal's shopping cart system to accept all credit cards and bank payments. 

6.) MONEY ORDERS
We accept Money order payments. To place a order with money order, please email us and we will notify that where to send the money order to, once we get it we will process you're order. We Only accept money orders for the US Postal Office, Western Union and Money Gram. No exceptions. 

* All Money order payments must be in US Currency and cashable by a US - based bank.
* We do NOT accept Canadian Postal money orders. 
* New York Residents please add 8.753% tax. 
* Please remember to keep the receipt stub from your money order so that if your money order gets lost, you can still get the money back. 
* Please understand that we cannot be responsible for lost mail. 
* Do not send cash.
* We do not hold shoes for money order payments so please make sure you send the payment to us as soon as you can or the shoe of your choice may run out. 

Send the money order to:

THE SNEAKER AUTHORITY
80 Route 109 
West Babylon, NY,11704, USA

7.) WHAT PAYMENT METHODS DOES WW.THESNEAKERAUTHORITY.COM ACCEPT?
TheSneakerAuthority.com uses PayPal's shopping cart system to accept credit card and bank payments. (For First Time customers please make sure to place your order to your billing address or we will cancel your transaction.

Customers without a Paypal account will have an option to set up an account with Paypal while you go through the payment process. However, you do not need to create a PayPal account if you choose not to. You will be prompted by PayPal to create an account with them or not after the transaction goes through.

8.) WHAT DOES IT MEAN OF VIEW ORDER STATUS IF YOUR ORDER STATUS SAYS UPDATE?

1. PENDING: mean either your sneaker is damage or is at our other location. Once we get it will notify you
2. PROCESSING: mean is that your payment is still underway, and yet to be received and when it transfer it will be processed. 
3. SHIPPED: mean is that your was shipped with a Tracking Number, please check your email for the Tracking Number
4. REFUND: Payment was Refunded.
5. OUT OF STOCK: Product was either sold to a customer before you, and sold in a store
6. UPDATE: It means that your order has been prepared to be shipped.
7. PRE-ORDERS: To See upcoming sneaker in near future, to get a hold of it.

9.) DO ALL ORDERS COME WITH A TRACKING NUMBER WHEN THEY ARE SHIPPED?
Yes all order that are shipped comes with a Tracking #. We will notify you through email about the stats of your Order.

10.) ORDER CANCELLATION
If You want to cancel the Order, An $10 will be subtract from the total amount and the rest will be refunded.

11.) DO YOU DOUBLE BOX THE PRODUCT WHEN ITS SHIPPED?
Yes all order are doubled box.