RETURNS & EXCHANGES
Please note that as of January 2014 all Returns will be subject to 15% restocking fee. For example if the return product cost $100, $15 will be restocking fee and $85 will be refunded. Returns & exchanges must be requested within 7 days of the date the package was delivered. For return/exchange, shoes must be in brand new condition as received, with the original box they came with and without any tape or marks on the shoebox. If the shoes are defective after being worn, then please contact the manufacturer of that shoe to file a claim.
Please submit your return request by email to firstname.lastname@example.org, with the information requested below, by simply emailing us as to why you are returning the product? we will send you the details on how to send the shoes back for refund or exchange, usually within 24 Hours after your email is received.
Returns and exchanges packages sending back to www.TheSneakerAuthority.com must be post marked within 7 days from when your request has been approved. It will take 5-10 business days to process all returns and exchanges. If the return/exchange isn't returned within alloted time, we will not be able to process your return/exchange and will send a money request for shipping fee to ship the package back.
If you would like to cancel your order after you have placed it. Then there is $10 cancellation fee. But However, if you order has already been processed and tracking # has been given to you. Then there is a 15% re-Stocking fee to cancel the order that has already been processed.
PRE-ORDER cancellation , please refer to PRE-ORDER Policy : https://thesneakerauthority.com/pre-order-policy
Buyer pays for shipping back to www.TheSneakerAuthority.com in original condition & packaging. After inspection we will credit your PayPal acct in the amount the buyer paid for the shoes less standard shipping & handling fee. The return must be requested 7 days from the day the shoes are delivered to our customers. Returns and exchanges back thesneakerauthority.Com must be posted marked within 7 days your request has been approved. Payment will ONLY be refunded for the shoes, not for the shipping. Due to fluctuations in International currency exchange rate, international customers will receive refunds at the rate at the time of refund. www.TheSneakerAuthority.com receives payments in USD at the time of purchase and refund in USD at the time of refund. All currency conversions are done by PayPal or Money order.
Buyer is responsible for shipping item back to www.TheSneakerAuthority.com . Returns and exchanges back to www.TheSneakerAuthority.com must be posted marked within 7 days your request has been approved. Buyer is also responsible for shipping item back to www.TheSneakerAuthority.com with a $10 money order (do not send check). If you are sending more than 1 item back for exchange, then it will be $10 for the first item and $6 for each additional item. The shipping fee will be used to ship the exchanged item(s) back to the buyer. Returns and exchanges back to www.TheSneakerAuthority.com must be posted marked within 14 days your request has been approved.